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Customer Support

Account Questions
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Frequently Asked Questions
Click here to view a list of frequently asked questions

Self-Help
Limitations on support services offered
General tips to follow before calling us
Internet connection problem
How to secure your router

Dial-Up
General dial-up settings and numbers
Windows XP dial-up setup
Windows ME dial-up setup

E-mail
Outlook Express : Account setup
Outlook Express : Unable to send and/or receive
Microsoft Outlook : Account setup
Microsoft Outlook : Unable to send and/or receive
Netscape Mail account setup
Mac Mail setup instructions

Windows Setup Instructions
Network configuration instructions

Other
Multi-Link: Use 2 modems to speed up dial-up access
Do-It-Yourself Tech Support (Best viewed in Internet Explorer)
How to pay your Cybernet bill online with the BVCU