Account Questions
Please call our office
Frequently Asked Questions
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Self-Help
Limitations on support services offered
General tips to follow before calling us
Internet connection problem
How to secure your router
Dial-Up
General dial-up settings and numbers
Windows XP dial-up setup
Windows ME dial-up setup
E-mail
Outlook Express : Account setup
Outlook Express : Unable to send and/or receive
Microsoft Outlook : Account setup
Microsoft Outlook : Unable to send and/or receive
Netscape Mail account setup
Mac Mail setup instructions
Windows Setup Instructions
Network configuration instructions
Other
Multi-Link: Use 2 modems to speed up dial-up access
Do-It-Yourself Tech Support (Best viewed in Internet Explorer)
How to pay your Cybernet bill online with the BVCU
Contact us
Mon-Fri, 9am-4 pm
12-3167 Tatlow Rd
Box 2678
Smithers BC V0J 2N0
250 847.5020
fax 847.0237