Email Setup Tutorial

Here you can follow along and set up Windows Live Mail, Mac Mail, and Thunderbird. We recommend not using IncrediMail, as this software is known to cause problems including installation of adware, also known as "spyware" or "malware." Adware can cause your computer to run background applications that use high volumes of bandwidth and bloat the email system, resulting in excessive traffic usage and an expensive Internet bill. If you have any questions, please don't hestiate to contact us at 250-847-5020.

General Email Information

Incoming Email server (POP):

  • Authentication required
  • No Secure (SSL) required

Outgoing Email server (SMTP):

  • No authentication required
  • No Secure (SSL) required

How to set up Windows Live Mail

Start Windows Live Mail:

  1. If the Add your email accounts page appears when you start Windows Live Mail, go to step 2.
  2. If the Add your email accounts page doesn't appear when you first open the program, on the Accounts tab, above New Account, click Email.

On the Add your email accounts page, do the following:

  1. In the Email address box, enter your Cybernet e-mail address (for example,
  2. In the Password box, enter your Cybernet password. If you want Windows Live Mail to remember your password, select the check box next to Remember this password.
  3. In the Display name for your sent messages box, enter the name you want users to see the e-mail comes from.
  4. Click Next.

On the Configure server settings page, under Incoming server information, do the following:

  1. On the drop-down menu under Server type, select POP.
  2. Under Server address, enter the POP3 server name
  3. Make sure Requires a secure connection (SSL) is not selected.
  4. Under Log on user name, type your full e-mail address (for example,

Under Outgoing server information, do the following:

  1. Under Outgoing server, enter the SMTP server name
  2. Make sure Requires a secure connection (SSL) is not selected.
  3. Make sure Requires authentication, is not selected.
  4. Click Next.

On the Your email account was added page, click Finish and on the Accounts page, click Close.

How to set up Windows 8 Mail

  1. Click on the Mail tile.
  2. If you have an account with Google, Yahoo!, Hotmail, or Outlook then simply click on the appropriate icon in the bottom left and enter the details that Mail assks for, such as username and password, and mail server settings.
  3. To setup you Cybernet account:
  4. Tap or click the Other Account option from the list.
  5. Tap or click Show More Details.
  6. Enter your email address in the field for Email address.
  7. Enter the first part of your email address in the Username field.
  8. Enter your email password. (Please call us if you can't remember).
  9. Enter for both the incoming mail server and the outgoing mail server.
  10. Ensure that Use SSL is NOT checked.
  11. Click on the Connect button.
  12. Once the Windows 8 Mail App displays your inbox, you have successfully  added your Cybernet email address.


How to set up Mac Mail

  1. Open Mail (click it on the Dock or open it from the Applications folder).
  2. If the "Welcome to Mail" assistant does not appear, choose Add Account from the File menu.
  3. Fill in the Full Name. This is the name that shows where the email comes from.
  4. Fill in the Email address (for example,
  5. Fill in the Password. Note: The email account password will be stored in Keychain to allow you to automatically log in to your email account when you open Mail.
  6. Deselect Automatically set up account if it is enabled.
  7. Click Continue to proceed.
  8. Choose the Account Type POP.
  9. Name your account. For example My Cybernet Email or anything that shows which account this is.
  10. Enter your Incoming Mail Server,
  11. Enter your Cybernet User Name (for example,
  12. Enter your Cybernet Password.
  13. Click Continue to proceed.
  14. If prompted, remove any Incoming Mail Security settings.
  15. Click Continue to proceed.
  16. Enter a descriptive name for the Outgoing Mail Server.
  17. Enter the Outgoing Mail Server,
  18. Do not select Use Authentication.
  19. Click Continue to proceed.
  20. If prompted, remove any Outgoing Mail Security settings.
  21. Click Continue to proceed.
  22. Verify your settings in the Account Summary.
  23. Check Take account online.
  24. Click Create to complete the process.


How to set up Thunderbird

  1. Open Mozilla Thunderbird
  2. The Account Wizard will run the first time that you open Thunderbird.
  3. If the Internet Connection Wizard does not run when you first open Thunderbird, do the following: On the Tools menu, click Account Settings. On the Account Settings page, click Add Account. 
  4. In the Account Wizard, on the New Account Setup page, select Email account
  5. Click Next or Continue.
  6. On the Identity page, in the Your Name box, enter the name that you want to appear in the "From" field of your outgoing messages.
  7. In the Email Address box, enter your Cybernet e-mail address (for example,
  8. On the Server Information page, select POP.
  9. Click Next or Continue.
  10. Enter the Incoming Server (POP),
  11. Enter the Outgoing Server (SMTP),
  12. Click Next or Continue.
  13. On the User Names page enter your e-mail address in the Incoming User Name box, enter your e-mail address in the Outgoing User Name box, Click Next or Continue.
  14. On the Account Name page, enter the name you want to use to refer to this e-mail account, Click Next or Continue.
  15. On the Congratulations page, review your configurations and Click Finish or Done to exit the wizard.

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